Help centre

Answers, including the awkward ones.

Everything below is written as we would say it to you on a call. Where the answer is “you cannot” or “not yet”, it says that rather than routing you to a sales conversation. If what you need is not here, mail help@hypelio.com and a person reads it.

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Your first hour

Roughly the order things happen in, whether you are setting up one account or a roster of twenty.

01

Connect an account

Sign in through LinkedIn’s own consent screen. If the account belongs to someone else, they click it themselves on their own device — you send a link, they approve, you never see a password.

02

Build the voice profile

Point it at the last thirty or so posts that account published. That is what drafts are shaped against. Fewer than ten and the results are noticeably more generic, which is worth knowing before you judge it.

03

Decide who approves

Per account, not per workspace. Some clients want to see everything, some trust you after the first month. Approvers are free and do not count as seats.

04

Fill a week of queue

Emptiness is the real failure mode, not bad drafts. Get five posts scheduled before you evaluate anything else, because that is the state the product is designed around.

Accounts and access

Connecting, disconnecting and who sees what

How do I connect a client’s account without their password?+
You send them a connect link. They open it, sign in to LinkedIn as themselves on their own device, and approve the permissions on LinkedIn’s screen. What comes back to us is a token scoped to publishing, never their credentials. Most clients do this in under a minute, and the fact that you never touch their password is usually the sentence that closes the conversation.
What happens when a token expires?+
The account shows as needing reconnection and scheduled posts for it pause rather than failing silently. You get told, and so does the account owner if you want them to be. The one thing we will not do is let posts quietly stop going out while the calendar still looks full.
Can two people work on the same account?+
Yes. Teammates are free; you pay per connected LinkedIn account, not per person. A writer, an editor and the client can all be on the same account with different rights.
A client left. What do I do?+
Disconnect the account and their token is revoked immediately — we cannot post for them a second later, which is the answer their lawyer will want. Their drafts and history stay in your workspace unless you delete them, and you can export both.
Does connecting put my account at risk?+
Publishing goes through the official integration, so there is no browser extension driving your logged-in session and no automation of connections, likes or comments. The honest caveat: no tool can promise LinkedIn will never take issue with anything. What we can say is that we do none of the things that are known to trigger restrictions. There is more detail on whether LinkedIn automation is safe.
Writing and scheduling

Drafts, voice and the calendar

The drafts do not sound like me. What now?+
Nearly always the voice profile is thin. Add more published posts, and remove any that were written by someone else or in a register you have moved on from — those drag the average. Editing a draft also feeds back, so the fifth week is better than the first by design.
Can I schedule the same post to several accounts?+
You can, and for most cases you should not. Identical wording across a team is visible to anyone who follows two of them, and it performs like what it is. The better path is adapting one idea into each voice, which is what employee advocacy is built around.
How does it pick posting times?+
From when that account’s own audience has engaged, not from a universal “best time to post” chart. A founder writing for European buyers and a recruiter writing for the US west coast get different answers, which is the entire point.
Can I edit a post after it has gone out?+
You can edit it on LinkedIn, and LinkedIn will show it as edited. We cannot hide that, and would not want to. Deleting and reposting resets whatever reach it had earned, so it is usually the worse option.
What happens if a post fails to publish?+
It is marked as failed with the reason, and it stays in the queue rather than vanishing. You are told when it happens rather than finding out in a client’s report a fortnight later.
Approvals

Getting sign-off without the group chat

Does my client need an account to approve?+
No. They get a link, see the post as it will appear, and approve or comment. That is deliberate: every approval flow that requires a login gets abandoned within a month and everyone goes back to screenshots.
Can I turn approvals off for some accounts?+
Yes, it is a per-account setting. Your own profile probably does not need a gate; the client who reads every word certainly does.
What if nobody approves in time?+
The post does not go out, and you are told before its slot rather than after. Nothing publishes to someone’s name because a deadline passed.
Can an assistant approve on the client’s behalf?+
Yes — add them as an approver on that account. Approvers are free, so there is no reason to share one link around, which is how sign-off records get muddy.
Billing

Money questions, answered without a call

What exactly am I paying for?+
Connected LinkedIn accounts. Teammates, approvers, drafts and scheduled posts are not metered. The whole table is on the pricing page rather than behind a form.
I won a client mid-month. What happens?+
Add the account and you are charged the prorated remainder of the month. You are not asked to jump a plan tier to add one profile.
I lost a client mid-month.+
Disconnect the account and it stops billing at the next cycle. We do not refund the part-month, and we would rather say so here than have you find out at renewal.
Is there an annual discount?+
No. Monthly only, at the same price whoever you are. Agencies win and lose accounts constantly, and locking a year in advance suits us more than it suits you.
Can I get my data out?+
Drafts, published history and analytics, all exportable, without asking us first. A tool that makes leaving difficult is telling you something about its confidence.

If the answer is not here, ask us

Mail help@hypelio.com. It goes to the people who build this, not a queue, and it is the same address whether you pay us $19 a month or $149.

Nothing here needs a demo call. That is on purpose.